Warranty policies The products benefit from the basic (manufacturer's) warranty which will be applied in accordance with the warranty policies of each supplier. If the customer requests an additional (extended) warranty, we will provide them with the relevant information. * The Consumer Protection Act grants a warranty on all goods that you buy or rent from a merchant. The good must be able to be used: for the use for which it is normally intended (article 37 of the Law); normal use for a reasonable period of time, which may vary depending on the price paid, the terms of the contract and the conditions of use (article 38 of the Law).
General warranty conditions for furniture sold.
1. Warranty period:
Furniture: 1 year warranty and labor.
The warranty is from the date of delivery.
2. Items covered by warranty:
The warranty covers manufacturing defects.
3. Items not covered by warranty:
Items not covered by warranty are: accidental damage or damage caused by misuse.
Labor after 1 year is not covered under warranty, so there is an associated fee starting at $75.
4. Claims Process:
The steps to be followed by the customer to make a warranty request: send the after-sales service request and complete the form on our website.
The documents required for the claim are, such as the purchase invoice, the serial number of the furniture and photographs of the damage.
5. Response time to complaints:
The time within which the customer can expect a response to his complaint is approximately 24 to 72 hours.
6. Repair :
The warranty covers the repair of the furniture in the event of a defect.
7. Refund:
The warranty does not provide for reimbursement in the event of a defect.
8. Limitation of liability:
The seller has no liability in the event of a defect in the furniture.
Meubles LE MIEUX- MAIN STORE
764 or 768 Boulevard MGR-Dubois
Saint-Jérôme, QC J7Y 4A5
Hours :
Mon 10 a.m. - 5 p.m.
Tue 10 a.m. - 5 p.m.
Wed 10 a.m. - 5 p.m.
Thu 10 a.m. - 5p.m.
Fri 10 a.m. - 5 p.m.
Sat 10 a.m. - 5 p.m.
Sun 12 a.m. - 4 p.m.
Phone: (579) 634-3414
Email: info@meubleslemieux.ca